Forgotten my password, what must I do?
You can learn your password by using the Password Reminder.

Password is not accepted, what must I do?
There might be an incorrect password entrance. After trying again if it is still not working then you can receive help by calling the Customer Service.

How can I change my password?
You can change your password by clicking the Change Password link from the My WorldTradExnet page.

Who can get into My WorldTradExnet?
Only the members can get in.

What is the WorldTradExnet Membership?
Only the members can benefit the services of WorldTradExnet. Some of the information in the site is open to everyone. And some of them are for the members only. The memberships for the different services presented in the site are also different. Membership period; starts from the date of register and ends at the specified period of the membership services advertising.

What are the membership conditions?
No need to pay in free memberships. Membership fee needs to be paid for the paid memberships only. All of the membership fees are accepted in cash. There is no other principal condition then this.

What is the subscription fee?
The subscription fee has a price discrimination for each membership classifications the price and extent of the memberships are declared at the classification advertisement.

How can the membership payment be made?
Membership payment will be done by credit card directly on the site.

How do you extend the membership?
All the memberships will end when the membership period ends.When the membership ends the companies who wish to, can register again, by contacting WorldTradExnet.

Can the membership be cancelled or be transfered to another membership category?
It will be adequate for you to call our customer service to cancel your membership. All or part of the fees repayment will not be discused. Membership transfer to another membership category is possible. The pay gap of the member category is added when transfering to an upper membership category. No changes will be made when transfering to a lower category.

At what situations will the membership be cancelled?
The membership will be cancelled when the member wants and when the member fails to comply with the conditions of the contract.

How can the membership details be changed?
You can change your membership details by using My WorldTradExnet.

Can more then one person use the site when one membership has been taken?
With one user name, only one person can connect the site at the same time.Because of this more then one person, with the same user name, at the same time, cannot enter the site.

Who can become a member?
The companies which agree with the Users Contract (Terms & Conditions)can become a member by fulfilling the conditions of the membership category which they have choosen.

What is the technique infrastructure of the membership payments?
The SET Security Systems are being used between the WorldTradExnet server and the bank and 128 bit SSL is being used between the members computer and the WorldTradExnet site server.

Will you give the member users of WorldTradExnet an E-Mail account?
Only the paid members will be given an E-Mail account.